Frequently Asked Questions
Everything you need to know about your Maison Close experience.
How long does shipping take?
Standard shipping typically takes 3 to 5 business days within the continental US. International orders may take 7 to 14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, certain intimate apparel cannot be returned if the protective seal is broken.
How do I find my correct size?
We provide a comprehensive size guide on each product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our concierge for personalized advice.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.
Are your materials sustainably sourced?
Maison Close is committed to quality and ethics. We work exclusively with European lace mills and suppliers who adhere to strict environmental standards and fair labor practices.
Can I modify or cancel my order after it is placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat or email.